If something is not right, we want to hear about it. We are a small operation, and we will do our best to make it right.
Return Eligibility
Unworn pieces in their original condition and packaging may be returned for a refund or exchange. Because each piece is cast and finished by hand, minor variation in finish, patina, and texture is a characteristic of the work rather than a defect.
Return Window
Returns must be requested within 30 days of delivery.
Condition Requirements
Returned pieces should be unworn, undamaged, and returned with any original packaging and materials. Items showing wear beyond inspection may not be eligible for a full refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us at sean@straylotus.com within 14 days of delivery with photographs. We will arrange a replacement or refund at no cost to you.
Refund Processing
Approved refunds are issued to the original payment method once the returned piece has been received and inspected. The time it takes to appear on your statement depends on your bank or card issuer.
Shipping Costs
Original shipping charges are non-refundable, except where an order arrived damaged, defective, or incorrect.
Return shipping is the responsibility of the customer, and we recommend a tracked service. Return shipping for damaged, defective, or incorrect items is covered by Stray Lotus.
Final Sale Items
Custom, engraved, and made-to-order pieces are final sale and cannot be returned, unless they arrive damaged, defective, or incorrect. Anything final sale is identified as such before purchase.
Repairs
If a piece needs repair or refinishing outside the return window, write to us. We handle repairs directly, case by case.
How to Start a Return
Email sean@straylotus.com with your order number and what you would like to do. We will reply with return instructions.